Call Center Operations

Call Center Supervisor

Lagos NigeriaOn-siteFull-time300,000

An experienced leader needed to oversee daily call center operations and drive team performance through supervision, quality monitoring, and strategic improvements.

What you'll own

—Supervise and coach customer care agents to meet performance targets
—Monitor calls and service quality, providing feedback for improvement
—Prepare performance reports and analyze call center metrics
—Handle escalated customer complaints
—Develop and implement strategies to improve efficiency and customer satisfaction

What we need from you

—BSc/HND in any related field
—Minimum of 3 years' experience in a call center, with at least 1 year in a supervisory role
—Strong leadership, organizational, and problem-solving skills
—Proficiency with call center software and reporting tools

Apply for this role

Roles typically stay open for 2–4 weeks. Every application gets a real reply.